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Order Inquiry
1. What is your Cancellation Policy?
Cancellation prior to shipment
- If the item hasn’t been shipped yet, you can cancel your order within 24 hours of placing it.
- Please provide your order details to our customer service staff at [+91-9099268900] in order to seek a cancellation.
We will handle your cancellation and issue a refund within five to seven business days if your request is accepted.
Cancellation Following Shipment
- Orders cannot be canceled once they are shipped.
- However, in accordance with our Return and Refund Policy, you can still start a return once the product is delivered.
The Refund Procedure
Once the cancellation has been verified, the original payment method will get the refund.
Refunds for purchases cancelled prior to shipment are handled in 5-7 business days.
2. Can I change my shipping address on an order that’s been placed?
If your order has already been placed, we will do our best to accommodate any changes to your shipping address, but it depends on the current status of the order. Here’s what you can do:
Before Dispatch:
- If your order has not been dispatched yet, you can contact our customer support team immediately to request a change of shipping address. We’ll update the address and confirm with you.
- Please reach us at [+91-90992 68900] with your order number and new shipping address.
After Dispatch:
Once the order is dispatched, we may not be able to change the address, as it will already be in transit.
- In this case, we recommend contacting the courier service directly to request a reroute or address change.
Please note that any address changes are subject to availability and shipping provider policies.
3. Ways to place an order?
Visit Quicklook Website
4. I received broken/damaged products in my order?
Worry not! Check our Refund & Replacement Policy and it’ll be take care of!
5. I received incorrect or missing products in my order?
Fear not! Check out our Refund & Replacement Policy right away, and you’ll be all set!
6. What if my order is marked delivered, but I have not received it?
Don’t worry, our support staff will help you in these situations if you contact them within 72 hours of the order being listed as delivered.